Frequently Asked Questions

ORDER PROCESSING

Processing Timeframes

Most orders are processed Monday through Friday 9:00am - 3:00pm CST
Issues such as lack of inventory or credit card verification may affect when your order is processed.
Orders placed on the weekend or holidays will be processed on the following business day.
Orders are processed in the order that they are received.

Placing an Order

All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.

How can I place an order with Adhoc?

Orders can only be placed online via our website. We do not have the ability to take orders by phone, email or mail order.
How long will it take me to get my order?

We aim to ship orders from our warehouse within 2 business days after you have completed your order. Some addresses not within mainland USA or in remote areas may take longer. Overall, please allow 3-5 days to receive your order from the date of your order confirmation.

*Please note: We do not ship to P.O. Box addresses. All shipping addresses must be a physical address.
What happens if my shipment shows delivered but I do not have it.

Please allow 24 hours from the date the package shows delivered before reporting the package as lost or stolen. Please check with all family members and neighbors to verify no one else has received the package on your behalf. If package has not been located after 24 hours, please contact us so that an investigation can be started and a replacement can be sent via “Signature Required.”

Order Notification

Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
Please be sure to check your spam/junk mail for your order notification.

Replacement Parts

We do not carry replacement parts for any products.

AdHoc Product Questions

Volume capacities:

Mr Brew Coffee Maker (MC20US) - We recommend approx. 10 g ground coffee per cup (125 ml)
Rapido Milk Frother (MS10US) – Milk frother can’t be filled. The milk and sauce frother is operated by three 1.5 V AAA alkaline batteries
SMOOS Mocca Geared Mill (MP311US) - 25 g black pepper / 86 g sea salt
Classic Medium Mill (MP10US) – 46 g black pepper / 86 g sea salt
Select Geared SS Mill (MP57US) – 50,5 g black pepper / 107 g sea salt
Duo Mill (MP900US) - 26 g black pepper / 52 g sea salt
Menage Classic SS GS (ME01US)  – 20 g black pepper / 42,5 g sea salt
Spice Bomb (GK01US) – Volume approx.: 180 ml
Floatea (TE020US) – Depending on the tea used. Fruit tea one teaspoon per cup (125 ml)
Twin MP125US is: Black pepper 80 g / 3 ounces and Sea salt 155 g / 5,5 ounces

What is the temperature threshold?

Mr Brew Coffee Maker (MC20US) - approx. 197-205 degrees Fahrenheit – Boiling water is no problem, but the taste of the coffee will be better withthis temperature
Floatea & CDU (TE020US) – Boling water can be used but we recommend as follows:

Black Tea: Water temperature: approx.: 203 °F

Fruit Tea: Water temperature: approx.: 203 °F

Green Tea/White: Water temperature: approx.: 158°F to 176°F

Pepe Chili Mill

How do you clean the blade to use with other spices?

The AdHoc Chili Mill is designed primarily for use with Chilis but can be used for other spices as well. To clean the blade, wipe carefully with a damp towel. Do not submerge or put in the dishwasher.

Rapido Milk Frother

What is the power/speed of the frother?

The RPM are over 10.000

FLOATEA

Is the Floatea TE01CUS BPA free?

Yes, the FLOATEA is BPA free

AdHoc Warranty Claims

Please note, This form is for use by consumers currently in the U.S. If you are located outside of the U.S. please click here to locate a distributor in your country.

If this is within 30 days of purchase, please click here.

DKB Household is confident that our products are manufactured to the highest quality and want to ensure our customers are always satisfied. We offer a two year guarantee on all AdHoc products.

Please note: Completion of this form does not guarantee approval of your warranty claim. Should your claim require further evaluation you will be asked to return your product for review. Adhoc products have a 2-year warranty coverage on manufacturing defects. This warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear. The method of replacement is solely within the discretion of DKB Household USA. You may be issued an exact replacement, a coupon for the value of the mill(s) or an item of similar design and function.

Any shipping cost associated with the return to DKB of an item for replacement is the responsibility of the customer. DKB will be responsible for shipments of the warranty replacement to the customer, after the original item has been returned and the warranty process is completed.

Because DKB cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to products that were purchased from DKB or a DKB authorized seller in the United States, unless otherwise prohibited by law. DKB reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.

STILL NEED HELP?

If you believe your item qualifies for a warranty replacement, please complete the Warranty Claim form. Please Upload image(s) of the product; be sure to provide a picture showing the problem area if possible as well as a picture showing the brand's name. Also, please upload an image of your sales receipt to show proof of purchase. Without proof of purchase your warranty claim may be denied.