AdHoc Warranty Info
Please note, This form is for use by consumers currently in the U.S. If you are located outside of the U.S. please refer to the country this was purchased in.
DKB Household is confident that our products are manufactured to the highest quality and want to ensure our customers are satisfied. If we determine the damage/defect of your item is covered under warranty you may be issued a replacement or a coupon code for the value of your product as determined by DKB Household USA. The 2-year warranty starts from the date of purchase/delivery not from the date of first use.
REASONS YOUR ITEM MAY NOT BE COVERED
- Missing Proof of Purchase - Without proof of purchase your warranty claim may be denied. Decisions of approval or denial of your warranty claim is made at the discretion of the DKB Household staff.
- Discontinued items - If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
* Our warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear.
STILL NEED HELP?
If you believe your item qualifies for a warranty replacement, please complete the Warranty Claim form. Please Upload image(s) of the product; be sure to provide a picture showing the problem area if possible as well as a picture showing the brand's name. Also, please upload an image of your sales receipt to show proof of purchase. Without proof of purchase your warranty claim may be denied.